5 Best AI tool for Customer Service

So you want answers, and you want em’ fast. Here they are:


Quick links for the Best AI Tools

1) Best Overall 🏆

GPT-4

GPT-4 is a large multimodal model (accepting image and text inputs, emitting text outputs).

Read Review

2) Good Plugins🥈

Clarifai

The fastest, production-grade, deep learning AI platform for developers and data scientists.

Read Review

3) Most Features 🥉

DatRobots

DataRobot brings all your generative and predictive workflows together into one powerful platform.

Read Review


So, you are in the market for an AI that suits customer service.

Ideal, because in this article we have our compilation list for our top picks, and we compare the features and pricing for you. 

If you just want the best choice, we’ve added that right at the top of the article as this was what is most requested by our customers and what we see the best feedback with. So, that’ll be the “can’t go wrong” option. 

Otherwise, feel free to explore all the options we’ve reviewed on the market to find something that might fit you a little better.

Enjoy the list!

What AI Tool would you recommend?

In short, It’s GPT-4

It’s very well rounded, well priced, feature-rich with a large community of support and a very top-notch set of tutorials for every use case. You can’t go wrong with GPT-4. It’s the number 1 AI software.

“🚀Try GPT-4 For Free, It’s my favorite AI Tool to use and recommend.” -Scott Max

GPT-4, the latest milestone in OpenAI’s effort in scaling up deep learning. GPT-4 is a large multimodal model (accepting image and text inputs, emitting text outputs) that, while less capable than humans in many real-world scenarios, exhibits human-level performance on various professional and academic benchmarks.

For more details, read our GPT-4 Review.

The Best AI tool for Customer Service Specifically 

The ideal AI tool for customer service should exhibit superior language understanding, rapid response times, and seamless integration with existing platforms. It should also have the capability to learn from past interactions for continuous improvement. Ensure you explore the products below to select the most efficient AI tool for your customer service needs.

1. GPT-4

In the realm of artificial intelligence, GPT-4 has emerged as a colossal leap forward, exemplifying the potential of machine learning in understanding and generating human language.

This powerful language model, developed by OpenAI, pushes the boundaries of what AI can achieve, demonstrating remarkable sophistication in handling diverse and complex language tasks.

GPT-4 Features

The array of features that GPT-4 brings to the table makes it an invaluable tool across various domains, from content creation and translation to customer service and more.

Superior Language Understanding

One of GPT-4’s standout features is its deep comprehension of human language. It’s not merely about recognizing words and phrases; GPT-4 grasps the nuances, context, and intricacies that define human language. This level of understanding allows it to generate responses that align with the given context, emulate human-like conversation, and even respond to complex queries, making it an essential tool for a broad array of applications.

Advanced Text Generation

When it comes to generating text, GPT-4 is in a league of its own. It’s capable of creating highly coherent, contextually relevant, and grammatically correct content. This feature finds utility in diverse areas like drafting emails, creating articles, or even generating creative content like poetry or stories. GPT-4’s impressive text generation ability makes it a significant asset for content creators and businesses alike.

Multilingual Capabilities

GPT-4’s prowess extends beyond English, with support for multiple languages. This feature expands its utility on a global scale, making it a versatile tool for international communication, content translation, and multilingual customer support.

Contextual Learning and Adaptation

GPT-4 learns and adapts based on the data it’s trained on. This means it can understand various writing styles, adapt to specific contexts, and even mimic particular tones or writing styles when generating text.

Real-Time Interaction

GPT-4 supports real-time interaction, making it an excellent tool for chatbots and customer service applications. Its ability to understand queries and respond in a human-like manner can significantly enhance user experiences.

GPT-4 represents a significant stride in AI language models, offering a suite of features that enable a wide range of applications. Its profound understanding of language, advanced text generation abilities, and adaptability make it an influential tool in today’s AI-driven world.

GPT-4 Pricing

OpenAI’s GPT-4 offers a broad general knowledge base and domain expertise, allowing it to follow complex instructions and solve difficult problems with accuracy.

The pricing structure for GPT-4 is based on the context size and the number of tokens used.

For an 8K context, it costs $0.03 per 1K tokens for the prompt and $0.06 per 1K tokens for the completion. For a 32K context, the cost is $0.06 per 1K tokens for the prompt and $0.12 per 1K tokens for the completion.

Additionally, you can buy the GPT+ subscription for $20/month. However, it comes with a chat limit of upto 25 messages/3 hours.

Get started with GPT-4🔥

2. DataRobot

DataRobot is a pioneering platform in the realm of AI and machine learning, enabling businesses to transform raw data into actionable insights. It represents the forefront of automated machine learning technology, offering a suite of features that simplify and accelerate the process of creating predictive models.

DataRobot Features

Let’s delve into the core functionalities of DataRobot and how these features are shaping the future of data-driven decision-making.

Automated Machine Learning

The crown jewel of DataRobot’s offerings is its automated machine learning capability. This feature enables users to create predictive models without the need for extensive coding knowledge. Simply upload a dataset, and DataRobot automatically tests numerous machine learning algorithms, choosing the best fit for your data. This accelerates the process of model development and lowers the entry barrier to machine learning, democratizing data analytics.

Model Interpretability

DataRobot doesn’t just build predictive models; it also helps users understand them. Its Model Interpretability feature provides clear explanations for model predictions, helping stakeholders understand the decision-making process of the AI. This transparency fosters trust in the AI’s capabilities and supports ethical and accountable use of AI technology.

Data Prep

DataRobot’s Data Prep feature streamlines the often tedious process of preparing data for analysis. The platform can automatically handle tasks such as missing data imputation, outlier detection, and variable transformation. By automating these steps, DataRobot saves users time and ensures that data is appropriately formatted for optimal analysis.

Deployment and Monitoring

A predictive model is only as good as its real-world application, and DataRobot excels in this area. Its Deployment and Monitoring feature allows users to easily implement their models within business processes. It also monitors model performance over time, alerting users to any changes in prediction accuracy or data patterns. This ensures that the AI system remains reliable and effective in changing environments.

Model Optimization

The Model Optimization functionality of DataRobot hones the efficacy of predictive models. It employs hyperparameter tweaking to fine-tune model parameters, aligning them with specific performance indicators. This guarantees that users consistently possess the most precise and streamlined model tailored for their dataset.

DataRobot’s powerful and user-friendly features are revolutionizing the way businesses approach machine learning and data analytics. With its automated machine learning, model interpretability, and deployment features, DataRobot simplifies the process of creating and using predictive models. 

DataRobot Pricing

Get Started With DataRobot🔥

DataRobot’s AI platform is offered as an annual subscription, with customizable pricing plans to meet various business goals. The purchasing process is flexible, with multiple pathways to best suit an organization’s needs. Comprehensive support plans and training via DataRobot University further enhance the platform’s value.

3. LivePerson

LivePerson Inc. has emerged as a global leader in conversational AI, pushing boundaries and shaping the future of digital communication. Its innovative platform offers an array of features designed to facilitate seamless interactions between businesses and their customers. In this light, we delve into some key features that define LivePerson’s prowess in revolutionizing communication.

LivePerson Features

Conversational AI

The cornerstone of LivePerson’s platform is its advanced Conversational AI, which allows businesses to automate interactions using intelligent chatbots. This feature leverages machine learning to understand and process user inputs, effectively engaging customers in real-time and addressing their concerns promptly. By doing so, it enhances customer service efficiency while also delivering a personalized experience.

Real-Time Analytics

LivePerson offers real-time analytics, a feature that gives businesses instant insights into customer interactions. This tool measures and monitors key performance indicators (KPIs) such as engagement rate, resolution time, and customer satisfaction. Such data empowers businesses to make informed decisions and implement strategies that enhance customer experience.

Omnichannel Capabilities

The platform’s omnichannel capabilities ensure that businesses can connect with customers on their preferred channels. From SMS and email to social media platforms and in-app messaging, LivePerson facilitates seamless communication across various channels, ensuring that no customer query goes unnoticed.

Intent Manager

LivePerson’s Intent Manager is an innovative tool that identifies customer intents in real-time. It does so by understanding the context and content of the conversation, enabling businesses to provide relevant responses and offers. This feature, thus, optimizes the customer journey and boosts business outcomes.

Collaborative Workspace

LivePerson’s platform also features a collaborative workspace for customer service teams. It allows team members to collaborate in real time, share customer insights, and provide collective solutions to customer concerns. It’s a practical feature that encourages teamwork and streamlines customer service operations.

LivePerson is transforming the way businesses interact with customers. Its wide range of features, encompassing conversational AI, real-time analytics, omnichannel capabilities, intent recognition, and a collaborative workspace, offer a unique blend of efficiency and personalization. With LivePerson, businesses can redefine their customer engagement , creating a more fluid and satisfying customer experience.

LivePerson Pricing

Get Started With LivePerson🔥

LivePerson’s pricing is not explicitly available on their website. They follow a customized pricing model, where the cost is based on the specific needs of the business. Factors influencing the price may include the number of conversations, the complexity of the implementation, and the use of additional features or services. To obtain a quote, you need to contact LivePerson directly.

4. IBM Watson

IBM Watson, developed by IBM, is a pioneering figure in the world of artificial intelligence (AI). Notable for its victory on the quiz show “Jeopardy!” in 2011, IBM Watson leverages cognitive computing capabilities and natural language processing to deliver versatile applications spanning numerous industries.

IBM Watson Features

Watson’s ability to comprehend, reason, learn, and interact parallels human intelligence, but with the added benefits of machine-like speed, scalability, and consistency. This section delves into the key features that make IBM Watson a powerful AI solution.

IBM Watson: Natural Language Understanding

One of the standout features of IBM Watson is its Natural Language Understanding (NLU). This cutting-edge component empowers Watson to interpret and analyze human language with an unprecedented degree of sophistication. NLU allows Watson to discern sentiment, emotion, and context, as well as extract key concepts, entities, categories, and semantic roles from unstructured data. By comprehending the subtleties of human language, Watson excels in areas like customer service and content analysis, thereby enhancing user experiences and delivering actionable insights.

IBM Watson: Machine Learning Capabilities

Machine learning forms the backbone of Watson’s adaptive intelligence. Through advanced machine learning algorithms, Watson can learn and evolve from its interactions, continually enhancing its performance and accuracy. This learning process involves training Watson on specific data sets and adjusting its responses based on the insights it gains. This continuous learning ability translates into highly personalized and effective AI solutions for businesses across industries.

IBM Watson: Visual Recognition

Watson’s Visual Recognition feature brings AI into the realm of image analysis. It can identify objects, people, text, scenes, and activities in images and videos, as well as detect specific visual features. This enables businesses to leverage visual data for various purposes, such as product recognition in retail, facial recognition in security, or medical imaging in healthcare.

IBM Watson: Speech to Text and Text to Speech

Watson’s Speech to Text and Text to Speech features further broaden its applicability. These features enable Watson to convert spoken language into written text and vice versa, facilitating seamless and natural interactions. This is particularly useful in applications such as voice assistants, transcription services, and accessibility solutions.

IBM Watson, with its myriad of features and broad applicability, is revolutionizing the way businesses operate and how they interact with their customers. As a powerful AI solution, it is set to continue making waves in the technological landscape.

IBM Watson Pricing

IBM Watson offers a versatile pricing structure, providing options that cater to different users.

The starting point is the “Free” plan, costing $0 per month, offering 1 user access, 1MB of storage, up to 1MB file upload, data visualizations, insights discovery, self-service dashboards, and public forum support.

Next, the “Plus” plan at $30 per month expands upon the free features, offering 1 user access, 2GB storage, up to 10GB file upload, 10GB storage increments for a minimal fee, relational databases access, 18 data connectors, public forum support, support case, and chat support.

The “Professional” plan, priced at $80 per month, enhances the offerings even further. It encompasses all features in the Plus plan, while providing access for 1 user or more, 100GB storage, 50GB storage increments for a minimal fee, and 19 data connectors.

Get started with Watson🔥

5. Friss

Stepping into the world of insurtech is Friss, a groundbreaking platform leveraging artificial intelligence (AI) to streamline and secure insurance processes. Friss’s robust features target fraud detection, risk assessment, and claim automation, offering a new level of efficiency and security in the insurance industry.

Friss Features

Let’s dive in and explore the cutting-edge features that Friss AI brings to the table.

Fraud Detection & Prevention

One of the marquee features of Friss is its AI-enabled fraud detection and prevention. It uses machine learning algorithms to analyze policyholder data and detect unusual patterns that might indicate fraudulent activity. This system not only identifies potential fraud but also helps prevent it, enhancing the overall integrity of insurance operations.

Risk Assessment

Friss AI has redefined risk assessment in insurance with its advanced predictive analytics. By examining historical and real-time data, Friss can accurately estimate the potential risk associated with each policy. This leads to fairer pricing and ensures that insurance companies are better protected against unforeseen liabilities.

Automated Claim Handling

Friss AI’s automated claim handling feature promises a more efficient and seamless claim process. It can validate claims, assess damage, and estimate costs all without human intervention. By automating these traditionally manual tasks, Friss AI speeds up the claims process and significantly reduces operational costs.

Real-time Policy Checking

With Friss AI, insurance providers can perform real-time policy checking, a feature that is particularly useful in detecting and preventing policy manipulation. This feature allows companies to validate policy information instantly, ensuring accuracy and reducing the likelihood of fraudulent activities.

Network Analysis

Friss AI also boasts a powerful network analysis feature. It maps out relationships between policyholders and claims, revealing patterns that might otherwise go unnoticed. This deep-dive into data helps insurers identify potential risk clusters and fraudulent networks.

Effortless Assimilation

A standout attribute of Friss AI lies in its effortless assimilation capability. This characteristic allows it to merge smoothly with prevailing insurance structures, promising a hassle-free switch and limited disturbance to existing processes. Additionally, its structure, powered by application programming interfaces (APIs), allows for compatible interaction with various software applications, further amplifying its adaptability and usefulness.

Friss AI’s features are set to revolutionize the insurance industry. Its AI-driven fraud detection, automated claim handling, and sophisticated risk assessment capabilities, coupled with the ease of integration, make it a truly transformative tool. By focusing on efficiency, security, and seamless user experience, Friss AI offers an exciting new direction for insurtech, setting the stage for a more secure and streamlined insurance process.

Friss Pricing

Get Started With Friss🔥

Friss offers a unique and flexible pricing model that begins at just $1.00. Their pricing strategy is not fixed and is categorized as “Other,” indicating a degree of customization or variation based on specific customer requirements or usage patterns. This allows Friss to provide a cost-effective solution for businesses looking for fraud detection services while also accommodating different budgets and needs.

Why you need an AI tool at all?

In our rapidly advancing digital world, integrating an AI tool into your operations is more of a necessity than a luxury. AI tools offer numerous advantages.

First, they automate repetitive tasks, freeing up your team’s time to focus on more strategic work.

Second, AI tools can analyze vast amounts of data swiftly and accurately, providing valuable insights to inform decision-making.

Third, they improve customer service by offering personalized interactions and 24/7 availability, leading to enhanced customer satisfaction.

Lastly, AI tools can significantly reduce operational costs by improving efficiency and accuracy. By leveraging AI tools, organizations can keep pace with the digital revolution, streamline operations, and gain a competitive edge in their respective industries.

Why you need an AI tool for Customer Service?

The integration of Artificial Intelligence (AI) in business practices has become more than a trend; it’s now a necessity for organizations seeking to optimize their operations, especially within the customer service sector. The reason behind this is multifold.

Firstly, AI tools offer unparalleled efficiency. In the customer service domain, AI-powered chatbots or virtual assistants can handle multiple queries simultaneously, something human agents cannot do. This means that more customers can receive help concurrently, significantly reducing waiting times and enhancing customer experience.

Secondly, AI tools are available round-the-clock. Unlike their human counterparts, these tools don’t require breaks or have limited working hours. This 24/7 availability ensures that customers from different time zones or those seeking help outside conventional business hours are not left unsupported.

Thirdly, AI tools can provide personalized customer experiences. By analyzing past interactions and customer data, they can tailor responses to individual needs and preferences, leading to improved customer satisfaction. This personalized touch, despite being automated, can significantly improve the overall customer experience.

Furthermore, AI tools are proficient in handling routine inquiries, leaving the more complex issues to human agents. This allows customer service representatives to focus on problem-solving and offering in-depth support where it’s most needed, leading to a more efficient use of resources.

AI tools are also incredibly useful in gathering and analyzing customer feedback. They can process large amounts of data in real-time, providing insights that can be instrumental in improving products, services, and overall customer experience.

Moreover, incorporating AI tools can lead to significant cost savings. The automation of routine tasks reduces the need for large customer service teams, thereby reducing overhead costs. It also minimizes human error, which can sometimes lead to costly repercussions.

Finally, an often overlooked benefit is that AI tools can be continuously improved through machine learning. As they interact with customers, they learn and adapt, becoming more proficient over time. This ability to self-improve enhances the longevity and value of your investment.

Best AI Tool For Customer Service, A Conclusion 

In conclusion, the adoption of AI tools for customer service is a strategic move for any business. It ensures efficiency, improves customer satisfaction, leads to insightful data gathering, and ultimately, drives cost savings. So, adopting an AI tool is not just about keeping up with the trend, but about leveraging technology to elevate your business to new heights.

For top-notch customer service, consider integrating an AI tool like GPT-4. Its superior natural language understanding capabilities and rapid response times make it a strong choice. GPT’s adaptability to learn from interactions further enhances its efficiency. Explore ChatGPT for a robust customer service solution.

Get Started with GPT-4🔥