ServiceTitan, A Simple Review

So, you’re considering ServiceTitan.

You may be wondering if it’s the right choice for your business, whether its feature set matches your needs, and if the pricing justifies the value it brings.

This article will break it all down for you — features, pricing, discounts, and more.

At the end, you’ll also find links to alternatives to ServiceTitan as well as our top picks in this category.

Or, if you want, you can skip directly to Our Top Picks for Best Field Service Management Software.

Without further ado, let’s dive in.

ServiceTitan Features

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ServiceTitan is an all-in-one field service management platform designed for home and commercial service businesses like HVAC, plumbing, electrical, and more. It helps streamline operations, improve customer service, and boost revenue growth.

Here are some of the standout features of ServiceTitan:

• Scheduling & Dispatching: ServiceTitan provides smart scheduling tools that help you assign the right technician to the right job. Real-time GPS tracking ensures dispatchers can monitor progress and adjust schedules on the go.
  
• Mobile App: Technicians in the field can use the mobile app to access job details, capture photos, generate invoices, and even collect payments directly on-site. This eliminates paperwork and reduces delays.
  
• CRM & Customer Management: All customer information — from service history to payment details — is stored in one place, making it easy to deliver personalized service and follow-up.
  
• Invoicing & Payments: ServiceTitan allows technicians to generate invoices instantly and process payments through multiple methods, including credit cards and financing options.
  
• Marketing Tools: With built-in marketing automation, businesses can send follow-up emails, reminders, and promotions. ServiceTitan even tracks ROI on marketing campaigns.
  
• Reporting & Analytics: You get access to detailed dashboards and custom reports on job performance, technician productivity, revenue, and customer satisfaction, helping you make data-driven decisions.
  
• Inventory Management: Businesses can track parts, materials, and equipment to avoid stock-outs and manage costs effectively.

ServiceTitan Pricing

ServiceTitan does not publicly list its pricing on the website, as costs vary depending on the size of the business and the features required. However, it is known to be a premium solution targeted at medium to large service businesses.

Generally, you can expect pricing to start at around $100–$400 per user per month, depending on customization and add-ons. To get exact pricing, you’ll need to request a demo and a custom quote from ServiceTitan’s sales team.

ServiceTitan Discounts and Coupons

Currently, ServiceTitan does not advertise discounts or coupon codes for subscriptions. However, they may offer tailored pricing packages for larger businesses or enterprises, depending on contract length and negotiation.

ServiceTitan Free Trial

Unlike some competitors, ServiceTitan does not provide a free trial. Instead, it offers personalized demos where you can see how the platform works for your business needs. This approach ensures businesses only commit after understanding the software’s fit for their operations.

ServiceTitan, a Short How-To Guide

Here’s a quick look at how to get started with ServiceTitan:

1. Request a Demo: Visit the ServiceTitan website and schedule a personalized demo with their team.
   
2. Onboarding: Once you subscribe, ServiceTitan provides onboarding sessions to help set up your account, import customer data, and train staff.
   
3. Set Up Workflows: Configure scheduling rules, dispatching workflows, and mobile app access for technicians.
   
4. Integrate Tools: Connect ServiceTitan with accounting software like QuickBooks or other third-party apps.
   
5. Launch Operations: Start using the system for scheduling, customer management, invoicing, and reporting.