5 Best AI For Call Center

So you want answers, and you want em’ fast. Here they are:


Quick links for the Best AI Tools

1) Best Overall 🏆

GPT-4

GPT-4 is a large multimodal model (accepting image and text inputs, emitting text outputs).

Read Review

2) Good Plugins🥈

Clarifai

The fastest, production-grade, deep learning AI platform for developers and data scientists.

Read Review

3) Most Features 🥉

DatRobots

DataRobot brings all your generative and predictive workflows together into one powerful platform.

Read Review


So, you are in the market for an AI that suits call centers.

Ideal, because in this article we have our compilation list for our top picks, and we compare the features and pricing for you. 

If you just want the best choice, we’ve added that right at the top of the article as this was what is most requested by our customers and what we see the best feedback with. So, that’ll be the “can’t go wrong” option. 

Otherwise, feel free to explore all the options we’ve reviewed on the market to find something that might fit you a little better.

Enjoy the list!

What AI Tool would you recommend?

In short, It’s LivePerson

It’s very well rounded, well priced, feature-rich with a large community of support and a very top-notch set of tutorials for every use case. You can’t go wrong with LivePerson. It’s the number 1 AI software for Call Center.

“🚀Try LivePerson For Free, It’s my favorite AI Tool to use and recommend.” -Scott Max

LivePerson is an exemplary AI tool for call centers, offering advanced automation, natural language processing, and robust analytics. Its AI capabilities enhance efficiency, improve customer interactions, and deliver insightful data analysis.

For more details, read our LivePerson Review.

The Best AI For Call Center Specifically 

The ideal AI for call centers should offer features such as natural language processing for understanding and responding to customer queries, sentiment analysis to gauge customer emotions, automation for routine tasks, and analytics to track performance and customer trends.

1. LivePerson

LivePerson Inc. has emerged as a global leader in conversational AI, pushing boundaries and shaping the future of digital communication. Its innovative platform offers an array of features designed to facilitate seamless interactions between businesses and their customers. In this light, we delve into some key features that define LivePerson’s prowess in revolutionizing communication.

LivePerson Features

Conversational AI

The cornerstone of LivePerson’s platform is its advanced Conversational AI, which allows businesses to automate interactions using intelligent chatbots. This feature leverages machine learning to understand and process user inputs, effectively engaging customers in real-time and addressing their concerns promptly. By doing so, it enhances customer service efficiency while also delivering a personalized experience.

Real-Time Analytics

LivePerson offers real-time analytics, a feature that gives businesses instant insights into customer interactions. This tool measures and monitors key performance indicators (KPIs) such as engagement rate, resolution time, and customer satisfaction. Such data empowers businesses to make informed decisions and implement strategies that enhance customer experience.

Omnichannel Capabilities

The platform’s omnichannel capabilities ensure that businesses can connect with customers on their preferred channels. From SMS and email to social media platforms and in-app messaging, LivePerson facilitates seamless communication across various channels, ensuring that no customer query goes unnoticed.

Intent Manager

LivePerson’s Intent Manager is an innovative tool that identifies customer intents in real-time. It does so by understanding the context and content of the conversation, enabling businesses to provide relevant responses and offers. This feature, thus, optimizes the customer journey and boosts business outcomes.

Collaborative Workspace

LivePerson’s platform also features a collaborative workspace for customer service teams. It allows team members to collaborate in real time, share customer insights, and provide collective solutions to customer concerns. It’s a practical feature that encourages teamwork and streamlines customer service operations.

LivePerson is transforming the way businesses interact with customers. Its wide range of features, encompassing conversational AI, real-time analytics, omnichannel capabilities, intent recognition, and a collaborative workspace, offer a unique blend of efficiency and personalization. With LivePerson, businesses can redefine their customer engagement , creating a more fluid and satisfying customer experience.

LivePerson Pricing

Get Started With LivePerson🔥

LivePerson’s pricing is not explicitly available on their website. They follow a customized pricing model, where the cost is based on the specific needs of the business. Factors influencing the price may include the number of conversations, the complexity of the implementation, and the use of additional features or services. To obtain a quote, you need to contact LivePerson directly.

2. GPT-4

In the realm of artificial intelligence, GPT-4 has emerged as a colossal leap forward, exemplifying the potential of machine learning in understanding and generating human language.

This powerful language model, developed by OpenAI, pushes the boundaries of what AI can achieve, demonstrating remarkable sophistication in handling diverse and complex language tasks.

GPT-4 Features

The array of features that GPT-4 brings to the table makes it an invaluable tool across various domains, from content creation and translation to customer service and more.

Superior Language Understanding

One of GPT-4’s standout features is its deep comprehension of human language. It’s not merely about recognizing words and phrases; GPT-4 grasps the nuances, context, and intricacies that define human language. This level of understanding allows it to generate responses that align with the given context, emulate human-like conversation, and even respond to complex queries, making it an essential tool for a broad array of applications.

Advanced Text Generation

When it comes to generating text, GPT-4 is in a league of its own. It’s capable of creating highly coherent, contextually relevant, and grammatically correct content. This feature finds utility in diverse areas like drafting emails, creating articles, or even generating creative content like poetry or stories. GPT-4’s impressive text generation ability makes it a significant asset for content creators and businesses alike.

Multilingual Capabilities

GPT-4’s prowess extends beyond English, with support for multiple languages. This feature expands its utility on a global scale, making it a versatile tool for international communication, content translation, and multilingual customer support.

Contextual Learning and Adaptation

GPT-4 learns and adapts based on the data it’s trained on. This means it can understand various writing styles, adapt to specific contexts, and even mimic particular tones or writing styles when generating text.

Real-Time Interaction

GPT-4 supports real-time interaction, making it an excellent tool for chatbots and customer service applications. Its ability to understand queries and respond in a human-like manner can significantly enhance user experiences.

GPT-4 represents a significant stride in AI language models, offering a suite of features that enable a wide range of applications. Its profound understanding of language, advanced text generation abilities, and adaptability make it an influential tool in today’s AI-driven world.

GPT-4 Pricing

OpenAI’s GPT-4 offers a broad general knowledge base and domain expertise, allowing it to follow complex instructions and solve difficult problems with accuracy.

The pricing structure for GPT-4 is based on the context size and the number of tokens used.

For an 8K context, it costs $0.03 per 1K tokens for the prompt and $0.06 per 1K tokens for the completion. For a 32K context, the cost is $0.06 per 1K tokens for the prompt and $0.12 per 1K tokens for the completion.

Additionally, you can buy the GPT+ subscription for $20/month. However, it comes with a chat limit of upto 25 messages/3 hours.

Get started with GPT-4🔥

3. IBM Watson

IBM Watson, developed by IBM, is a pioneering figure in the world of artificial intelligence (AI). Notable for its victory on the quiz show “Jeopardy!” in 2011, IBM Watson leverages cognitive computing capabilities and natural language processing to deliver versatile applications spanning numerous industries.

IBM Watson Features

Watson’s ability to comprehend, reason, learn, and interact parallels human intelligence, but with the added benefits of machine-like speed, scalability, and consistency. This section delves into the key features that make IBM Watson a powerful AI solution.

IBM Watson: Natural Language Understanding

One of the standout features of IBM Watson is its Natural Language Understanding (NLU). This cutting-edge component empowers Watson to interpret and analyze human language with an unprecedented degree of sophistication. NLU allows Watson to discern sentiment, emotion, and context, as well as extract key concepts, entities, categories, and semantic roles from unstructured data. By comprehending the subtleties of human language, Watson excels in areas like customer service and content analysis, thereby enhancing user experiences and delivering actionable insights.

IBM Watson: Machine Learning Capabilities

Machine learning forms the backbone of Watson’s adaptive intelligence. Through advanced machine learning algorithms, Watson can learn and evolve from its interactions, continually enhancing its performance and accuracy. This learning process involves training Watson on specific data sets and adjusting its responses based on the insights it gains. This continuous learning ability translates into highly personalized and effective AI solutions for businesses across industries.

IBM Watson: Visual Recognition

Watson’s Visual Recognition feature brings AI into the realm of image analysis. It can identify objects, people, text, scenes, and activities in images and videos, as well as detect specific visual features. This enables businesses to leverage visual data for various purposes, such as product recognition in retail, facial recognition in security, or medical imaging in healthcare.

IBM Watson: Speech to Text and Text to Speech

Watson’s Speech to Text and Text to Speech features further broaden its applicability. These features enable Watson to convert spoken language into written text and vice versa, facilitating seamless and natural interactions. This is particularly useful in applications such as voice assistants, transcription services, and accessibility solutions.

IBM Watson, with its myriad of features and broad applicability, is revolutionizing the way businesses operate and how they interact with their customers. As a powerful AI solution, it is set to continue making waves in the technological landscape.

IBM Watson Pricing

IBM Watson offers a versatile pricing structure, providing options that cater to different users.

The starting point is the “Free” plan, costing $0 per month, offering 1 user access, 1MB of storage, up to 1MB file upload, data visualizations, insights discovery, self-service dashboards, and public forum support.

Next, the “Plus” plan at $30 per month expands upon the free features, offering 1 user access, 2GB storage, up to 10GB file upload, 10GB storage increments for a minimal fee, relational databases access, 18 data connectors, public forum support, support case, and chat support.

The “Professional” plan, priced at $80 per month, enhances the offerings even further. It encompasses all features in the Plus plan, while providing access for 1 user or more, 100GB storage, 50GB storage increments for a minimal fee, and 19 data connectors.

Get started with Watson🔥

4. Kavout

In the dynamic landscape of financial technology, Kavout AI has emerged as a standout front-runner. Driven by the power of artificial intelligence, this platform is altering the trajectory of the trading arena with its innovative characteristics, bestowing an unprecedented level of refinement onto investors. In the forthcoming analysis, we’ll unfold the exclusive facets of Kavout AI, highlighting why it has become a platform of choice for numerous investors.

Kavout Features

AI-Driven Investment Platform

Kavout AI is known for its AI-driven investment platform. This feature provides a comprehensive solution for investors, making it easy to navigate the complex world of trading. The platform uses machine learning and big data to offer predictive analysis, making it a flexible and efficient tool for investors.

K Score

One of the standout features of Kavout AI is the K Score. This predictive equity rating data feed is powered by machine learning technologies and considers over 200 factors such as quality, value, growth, momentum, profitability, and volatility. A high K Score implies a higher probability of a stock outperforming, providing valuable insights for investors.

Extensive Market Coverage

Kavout AI offers extensive market coverage, including United States traded equities and ADRs, China A Shares, and markets in the United Kingdom and Germany. This wide coverage makes it an attractive platform for investors interested in various markets.

Diverse Data Sourcing

Unlike some of its competitors, Kavout AI uses diverse data sources, including fundamentals, pricing, and alternative data. This ensures that investors have access to a wide range of information, enabling them to make informed decisions.

User-Friendly Interface

Kavout AI offers a user-friendly interface, making it easy for investors to navigate the platform. This, combined with the platform’s advanced features, makes Kavout AI a top choice for many investors.

In conclusion, Kavout AI is a powerful tool in the world of trading. Its advanced features, combined with its user-friendly interface, make it a top choice for investors.

Kavout Pricing

Get Started With Kavout🔥

Kavout AI’s pricing model is comprehensive and structured to accommodate different customer needs. It is comprised of two parts: a one-time development fee for product integration, testing, and customer onboarding, and a monthly service fee. The latter covers data services, system maintenance, and support, with the cost possibly varying based on data update frequency. 

5. UIPath

UIPath provides a suite of features that empower businesses to automate complex operations, reducing human error and increasing efficiency. Let’s delve into some of these features that make UIPath a vital tool for businesses seeking to streamline their processes.

UIPath Features

User-friendly Design Interface: UIPath’s intuitive design interface, known as UIPath Studio, allows users to design automation processes visually, using drag-and-drop functionality. This feature is particularly useful for users without a coding background, enabling them to participate in process automation.

Robots that Mimic Human Interaction: UIPath employs ‘Robots’ that imitate human interaction with software systems. These Robots can follow rules-based processes, executing tasks as a human would, which makes integrating automation into existing systems straightforward.

Scalability: UIPath shines in its ability to scale. Whether a business needs to deploy one robot or a thousand, UIPath can handle it. This scalability extends to the cloud, allowing businesses to manage their robots through a web-based orchestrator.

Security: Security is a key consideration in any automation process. UIPath has robust security measures in place, including encryption, role-based access control, and audit logs, ensuring that businesses can trust their sensitive data is well protected.

Exception Handling: In the real world, exceptions – or unforeseen errors – occur. UIPath has robust exception handling capabilities that allow Robots to manage these situations effectively, either by making decisions based on pre-set rules or by notifying a human user to intervene.

Integration Capabilities: UIPath is designed to work well with other systems. It can integrate with a variety of business applications and databases, facilitating seamless automation across platforms.

Artificial Intelligence Integration: UIPath’s AI capabilities augment its RPA features, enabling more complex tasks to be automated. Through AI, UIPath Robots can handle unstructured data, make decisions, and even learn to improve their performance over time.

Citizen Developer Friendly: UIPath empowers ‘citizen developers’ – end users who create new business applications for consumption by others – by providing them with the tools they need to automate tasks and processes.

Live Data Analysis and Insights: UIPath offers comprehensive analytics that empower companies to monitor the activities of their Robots instantly. This functionality supports enhanced strategic choices and aids in pinpointing potential sectors for enhancement.

In conclusion, UIPath offers a diverse range of features that make it a formidable player in the field of RPA. Its user-friendly interface, security measures, and scalability, among other features, allow businesses of all sizes to leverage the power of automation, improving efficiency and accuracy across their operations.

UIPath Pricing

UIPath currently offers 3 subscription plans for its ai platform.

Get Started With UIPath🔥

The “Free” plan is worth $0 and offers unlimited individual automation runs, plus best-in-class integrations.

The “Pro” plan starts at $420/month and offers advanced automation, on-demand execution, and seamless collaboration.

The “Enterprise” plan has a tailored offering and provides multi-region deployment.

Why you need an AI Tool at all?

AI tools have become a necessity due to their ability to process vast amounts of data, far surpassing human capacity, while also identifying patterns and extracting valuable insights. They enhance productivity and inform strategic decision-making.

Moreover, AI tools are excellent for automating repetitive tasks, allowing human resources to focus on more complex and innovative activities. This not only enhances efficiency but also fosters creativity.

The tools also aid in decision-making, minimizing human errors and biases. AI’s scalability allows it to adjust to increasing complexities or data volumes without proportionate increases in human resources or infrastructure.

These abilities – data processing, task automation, decision-making support, and scalability – make AI tools invaluable in today’s digital era.

Why Call Centers need an AI Tool?

Call centers have emerged as key interfaces between organizations and their customers, making them crucial to customer experience. Here, AI tools play a crucial role for several reasons.

Firstly, AI tools can significantly enhance efficiency in call centers. They can automate routine tasks, such as routing calls to the right department or agent, answering frequently asked questions, and providing automated responses for simple queries. This automation not only reduces call waiting time, improving customer satisfaction, but also allows human agents to focus on more complex queries, thereby enhancing productivity.

Secondly, AI tools can facilitate better customer interactions with natural language processing (NLP) and sentiment analysis capabilities. They can understand and respond to customer queries in a conversational manner, creating a more natural interaction. Moreover, by analyzing customers’ tone and word choice, AI tools can assess the customers’ sentiment and alert human agents if a call is likely to escalate, helping them proactively manage difficult situations.

Thirdly, AI tools can offer invaluable analytics. They can analyze call data to identify trends, pain points, and opportunities for improvement. This can inform strategic decisions, from staffing and training needs to changes in products or services. Furthermore, predictive analytics can also help call centers anticipate call volumes and adjust resources accordingly, improving efficiency and customer service.

AI tools can also assist in training and quality assurance. By analyzing successful interactions, they can generate best practice models for training new agents. They can also monitor calls for compliance and quality assurance, flagging any issues for review. This can improve the overall quality of customer service and ensure consistent performance.

Moreover, AI can offer personalized service to customers. By accessing and analyzing customer data, AI tools can provide agents with customer-specific information, enabling them to provide personalized service. This can improve customer satisfaction and loyalty.

Finally, AI tools can offer scalability. As call volumes increase or decrease, AI tools can adjust accordingly, providing a cost-effective solution for call centers. This ensures that call centers can maintain high levels of service even during peak times.

Best AI For Call Centers, A Conclusion

In conclusion, AI tools can significantly enhance call center operations by improving efficiency, facilitating better customer interactions, providing valuable analytics, assisting in training and quality assurance, offering personalized service, and providing scalability. This makes them an invaluable asset for any call center.

LivePerson is an exemplary AI tool for call centers, offering advanced automation, natural language processing, and robust analytics. Its AI capabilities enhance efficiency, improve customer interactions, and deliver insightful data analysis.

Get started with LivePerson🔥