So, you are considering LivePerson,
You’ll be wondering if it’s a good choice for you, if its feature set compares well to other options on the market, and if it is priced affordably enough for what you get.
This article will break all that down for you and more.
Plus, at the end of the article you’ll find links to alternatives to LivePerson as well as our top picks for the options in this category.
Or, just go straight to Our top picks for Best AI Tools
Without further ado, let’s get started.
LivePerson Inc. has emerged as a global leader in conversational AI, pushing boundaries and shaping the future of digital communication. Its innovative platform offers an array of features designed to facilitate seamless interactions between businesses and their customers. In this light, we delve into some key features that define LivePerson’s prowess in revolutionizing communication.
The cornerstone of LivePerson’s platform is its advanced Conversational AI, which allows businesses to automate interactions using intelligent chatbots. This feature leverages machine learning to understand and process user inputs, effectively engaging customers in real-time and addressing their concerns promptly. By doing so, it enhances customer service efficiency while also delivering a personalized experience.
LivePerson offers real-time analytics, a feature that gives businesses instant insights into customer interactions. This tool measures and monitors key performance indicators (KPIs) such as engagement rate, resolution time, and customer satisfaction. Such data empowers businesses to make informed decisions and implement strategies that enhance customer experience.
The platform’s omnichannel capabilities ensure that businesses can connect with customers on their preferred channels. From SMS and email to social media platforms and in-app messaging, LivePerson facilitates seamless communication across various channels, ensuring that no customer query goes unnoticed.
LivePerson’s Intent Manager is an innovative tool that identifies customer intents in real-time. It does so by understanding the context and content of the conversation, enabling businesses to provide relevant responses and offers. This feature, thus, optimizes the customer journey and boosts business outcomes.
LivePerson’s platform also features a collaborative workspace for customer service teams. It allows team members to collaborate in real time, share customer insights, and provide collective solutions to customer concerns. It’s a practical feature that encourages teamwork and streamlines customer service operations.
LivePerson is transforming the way businesses interact with customers. Its wide range of features, encompassing conversational AI, real-time analytics, omnichannel capabilities, intent recognition, and a collaborative workspace, offer a unique blend of efficiency and personalization. With LivePerson, businesses can redefine their customer engagement , creating a more fluid and satisfying customer experience.
LivePerson’s pricing is not explicitly available on their website. They follow a customized pricing model, where the cost is based on the specific needs of the business. Factors influencing the price may include the number of conversations, the complexity of the implementation, and the use of additional features or services. To obtain a quote, you need to contact LivePerson directly.
LivePerson doesn’t publicly list discounts or coupon codes. To explore potential cost savings, customers are encouraged to contact the company directly for a personalized quote and information on any available offers.
Despite LivePerson’s lack of a free trial, their Conversational AI platform impresses from the start, enabling powerful customer interactions that deliver immediate value.
LivePerson’s Conversational AI platform stands out as a premier tool for businesses aiming to enhance their customer interactions. As a beginner, you might feel overwhelmed by the platform’s multifaceted capabilities. However, don’t fret, as this beginner’s guide will walk you through the crucial steps of navigating LivePerson’s home page and effectively utilizing its key features.
1. Dashboard Overview: Once logged in, you’re greeted by the Dashboard. This screen presents a comprehensive overview of your account’s status, including the number of active conversations, performance metrics, and any crucial alerts.
2. Menu Access: The left-hand side hosts the main menu which categorizes LivePerson’s functions into different sections such as ‘Campaigns’, ‘Analytics’, ‘Automations’, and ‘Data Privacy’.
1. Creating Campaigns: Click ‘Campaigns’ on the menu to access the campaign management interface. Here, you can build new campaigns, edit existing ones, or review performance metrics of past campaigns.
2. Analytics: The ‘Analytics’ section offers deep insights into customer interactions. Use it to analyze conversation data, monitor customer satisfaction scores, and understand engagement trends.
3. Automations: Within ‘Automations’, you can design AI-powered bots to handle common customer queries, freeing up human agents for more complex tasks.
4. Data Privacy: This section helps you manage data compliance issues, delete personal data, and handle data requests as per GDPR or other local regulations.
Making the most of LivePerson requires understanding the platform’s ins and outs. Start with these core functions, and as you get more comfortable, you can delve into the platform’s other powerful features. Your customer engagement strategy will undoubtedly be stronger for it.
What AI Tool would you recommend?
In short, It’s GPT-4
It’s very well rounded, well priced, feature-rich with a large community of support and a very top-notch set of tutorials for every use case. You can’t go wrong with GPT-4. It’s the number 1 AI software.
“🚀Try GPT-4 For Free, It’s my favorite AI Tool to use and recommend.” -Scott Max
GPT-4, the latest milestone in OpenAI’s effort in scaling up deep learning. GPT-4 is a large multimodal model (accepting image and text inputs, emitting text outputs) that, while less capable than humans in many real-world scenarios, exhibits human-level performance on various professional and academic benchmarks.
For more details, read our GPT-4 Review.