5 Best AI Tools For Contact Center

So you want answers, and you want em’ fast. Here they are:


Quick links for the Best AI Tools

1) Best Overall 🏆

GPT-4

GPT-4 is a large multimodal model (accepting image and text inputs, emitting text outputs).

Read Review

2) Good Plugins🥈

Clarifai

The fastest, production-grade, deep learning AI platform for developers and data scientists.

Read Review

3) Most Features 🥉

DatRobots

DataRobot brings all your generative and predictive workflows together into one powerful platform.

Read Review


So, you are in the market for an AI that suits contact centers.

Ideal, because in this article we have our compilation list for our top picks, and we compare the features and pricing for you. 

If you just want the best choice, we’ve added that right at the top of the article as this was what is most requested by our customers and what we see the best feedback with. So, that’ll be the “can’t go wrong” option. 

Otherwise, feel free to explore all the options we’ve reviewed on the market to find something that might fit you a little better.

Enjoy the list!

What AI Tool would you recommend?

In short, It’s LivePerson

It’s very well rounded, well priced, feature-rich with a large community of support and a very top-notch set of tutorials for every use case. You can’t go wrong with LivePerson. It’s the number 1 AI software for Contact Center.

“🚀Try LivePerson For Free, It’s my favorite AI Tool to use and recommend.” -Scott Max

LivePerson is an excellent AI tool for contact centers. With its advanced AI capabilities, it can effectively manage customer interactions, provide intelligent routing, and analyze sentiments, significantly enhancing the overall customer service experience.

For more details, read our LivePerson Review.

The Best AI Tool for Contact Center Specifically 

The best AI tool for a contact center should offer intelligent routing, sentiment analysis, predictive analytics, and seamless integration with existing systems. It should enhance customer experience, agent productivity, and operational efficiency. Check out the products listed below.

1. LivePerson

LivePerson Inc. has emerged as a global leader in conversational AI, pushing boundaries and shaping the future of digital communication. Its innovative platform offers an array of features designed to facilitate seamless interactions between businesses and their customers. In this light, we delve into some key features that define LivePerson’s prowess in revolutionizing communication.

LivePerson Features

Conversational AI

The cornerstone of LivePerson’s platform is its advanced Conversational AI, which allows businesses to automate interactions using intelligent chatbots. This feature leverages machine learning to understand and process user inputs, effectively engaging customers in real-time and addressing their concerns promptly. By doing so, it enhances customer service efficiency while also delivering a personalized experience.

Real-Time Analytics

LivePerson offers real-time analytics, a feature that gives businesses instant insights into customer interactions. This tool measures and monitors key performance indicators (KPIs) such as engagement rate, resolution time, and customer satisfaction. Such data empowers businesses to make informed decisions and implement strategies that enhance customer experience.

Omnichannel Capabilities

The platform’s omnichannel capabilities ensure that businesses can connect with customers on their preferred channels. From SMS and email to social media platforms and in-app messaging, LivePerson facilitates seamless communication across various channels, ensuring that no customer query goes unnoticed.

Intent Manager

LivePerson’s Intent Manager is an innovative tool that identifies customer intents in real-time. It does so by understanding the context and content of the conversation, enabling businesses to provide relevant responses and offers. This feature, thus, optimizes the customer journey and boosts business outcomes.

Collaborative Workspace

LivePerson’s platform also features a collaborative workspace for customer service teams. It allows team members to collaborate in real time, share customer insights, and provide collective solutions to customer concerns. It’s a practical feature that encourages teamwork and streamlines customer service operations.

LivePerson is transforming the way businesses interact with customers. Its wide range of features, encompassing conversational AI, real-time analytics, omnichannel capabilities, intent recognition, and a collaborative workspace, offer a unique blend of efficiency and personalization. With LivePerson, businesses can redefine their customer engagement , creating a more fluid and satisfying customer experience.

LivePerson Pricing

Get Started With LivePerson🔥

LivePerson’s pricing is not explicitly available on their website. They follow a customized pricing model, where the cost is based on the specific needs of the business. Factors influencing the price may include the number of conversations, the complexity of the implementation, and the use of additional features or services. To obtain a quote, you need to contact LivePerson directly.

2. IBM Watson

IBM Watson, developed by IBM, is a pioneering figure in the world of artificial intelligence (AI). Notable for its victory on the quiz show “Jeopardy!” in 2011, IBM Watson leverages cognitive computing capabilities and natural language processing to deliver versatile applications spanning numerous industries.

IBM Watson Features

Watson’s ability to comprehend, reason, learn, and interact parallels human intelligence, but with the added benefits of machine-like speed, scalability, and consistency. This section delves into the key features that make IBM Watson a powerful AI solution.

IBM Watson: Natural Language Understanding

One of the standout features of IBM Watson is its Natural Language Understanding (NLU). This cutting-edge component empowers Watson to interpret and analyze human language with an unprecedented degree of sophistication. NLU allows Watson to discern sentiment, emotion, and context, as well as extract key concepts, entities, categories, and semantic roles from unstructured data. By comprehending the subtleties of human language, Watson excels in areas like customer service and content analysis, thereby enhancing user experiences and delivering actionable insights.

IBM Watson: Machine Learning Capabilities

Machine learning forms the backbone of Watson’s adaptive intelligence. Through advanced machine learning algorithms, Watson can learn and evolve from its interactions, continually enhancing its performance and accuracy. This learning process involves training Watson on specific data sets and adjusting its responses based on the insights it gains. This continuous learning ability translates into highly personalized and effective AI solutions for businesses across industries.

IBM Watson: Visual Recognition

Watson’s Visual Recognition feature brings AI into the realm of image analysis. It can identify objects, people, text, scenes, and activities in images and videos, as well as detect specific visual features. This enables businesses to leverage visual data for various purposes, such as product recognition in retail, facial recognition in security, or medical imaging in healthcare.

IBM Watson: Speech to Text and Text to Speech

Watson’s Speech to Text and Text to Speech features further broaden its applicability. These features enable Watson to convert spoken language into written text and vice versa, facilitating seamless and natural interactions. This is particularly useful in applications such as voice assistants, transcription services, and accessibility solutions.

IBM Watson, with its myriad of features and broad applicability, is revolutionizing the way businesses operate and how they interact with their customers. As a powerful AI solution, it is set to continue making waves in the technological landscape.

IBM Watson Pricing

IBM Watson offers a versatile pricing structure, providing options that cater to different users.

The starting point is the “Free” plan, costing $0 per month, offering 1 user access, 1MB of storage, up to 1MB file upload, data visualizations, insights discovery, self-service dashboards, and public forum support.

Next, the “Plus” plan at $30 per month expands upon the free features, offering 1 user access, 2GB storage, up to 10GB file upload, 10GB storage increments for a minimal fee, relational databases access, 18 data connectors, public forum support, support case, and chat support.

The “Professional” plan, priced at $80 per month, enhances the offerings even further. It encompasses all features in the Plus plan, while providing access for 1 user or more, 100GB storage, 50GB storage increments for a minimal fee, and 19 data connectors.

Get started with Watson🔥

4. Alteryx

Serving as a trailblazer in the data analytics sector, Alteryx furnishes enterprises with the capacity to fully exploit their data resources. Its design combines a straightforward interface with a potent suite of tools, adeptly serving the needs of data scientists and business professionals alike.

Alteryx Features

This harmonious blend of user-friendly and high-powered features renders Alteryx a flexible choice in the realm of data analytics. Now, let’s delve into the core functionalities that elevate Alteryx in the arena of data analytics.

Data Blending and Preparation

Alteryx shines when it comes to data blending and preparation. Its drag-and-drop interface allows users to easily import, clean, transform, and merge data from a variety of sources. The platform supports data from Excel spreadsheets to big data sets from SQL Server and Oracle databases, providing the flexibility businesses need to handle diverse data.

Sophisticated Analytical Capabilities

Alteryx goes beyond basic data preparation by providing a comprehensive array of advanced analytical instruments. Users have the capability to construct statistical, forecasting, and geospatial models without the requirement for coding. For more intricate use-cases, Alteryx allows seamless incorporation with R and Python, equipping users with the ability to utilize these robust programming languages within their analytical workflows.

Automation and Scheduling

With Alteryx, repetitive tasks can be automated, freeing up analysts to focus on strategic tasks. The platform allows users to build workflows that can be scheduled to run at specified times, ensuring data is always up-to-date. This feature enhances efficiency and reduces the chances of human error.

Data Cataloging

Alteryx’s data cataloging feature helps organizations manage and understand their data. Users can document data sources, maintain metadata, and track data lineage. This improves data governance and helps businesses ensure their data is reliable, accurate, and compliant with regulations.

Visualytics

Visualytics is Alteryx’s inbuilt data visualization feature. It allows users to create dashboards and interactive visuals, making it easier to understand and present data insights. This feature helps bridge the gap between data analysts and business decision-makers, enabling data-driven decision-making across the organization.

Alteryx offers a comprehensive feature set that addresses the full data analytics lifecycle, from data prep to advanced analytics and visualization. Its user-friendly interface makes it accessible to users of all skill levels, while its advanced capabilities ensure it can handle the most complex data scenarios.

Alteryx Pricing

Get Started With Alteryx🔥

Alteryx’s pricing structure is designed to automate every aspect of analytics and business cases, with the goal of achieving significant outcomes swiftly. Their Designer Cloud product begins at $4,950 USD, while the Designer Desktop version is priced at $5,195 USD. For larger teams and other products, Alteryx encourages customers to get in touch for personalized pricing information.

5. Cylance

Cylance, a pioneer in the application of artificial intelligence (AI) for cybersecurity, provides an advanced suite of solutions designed to predict, identify, and neutralize cyber threats. Leveraging machine learning and AI, Cylance equips businesses with proactive defense mechanisms that secure their digital assets while optimizing system performance.

Cylance Features

CylancePROTECT

At the heart of Cylance’s product portfolio is CylancePROTECT. This endpoint protection platform employs AI to identify and neutralize threats before they can cause damage. By analyzing files and running predictive models, it can block both known and unknown malware, thereby reducing the dependency on traditional signature-based antivirus solutions. 

CylanceOPTICS

CylanceOPTICS is an AI-driven endpoint detection and response (EDR) component. It works in tandem with CylancePROTECT, extending its threat prevention capabilities by providing context-rich visualizations of the attack lifecycle. Moreover, it facilitates incident response by enabling rule-based automated responses to identified threats, effectively minimizing the risk and impact of a potential security breach.

ThreatZERO

ThreatZERO is Cylance’s consulting service that assists businesses in achieving a measurable and sustainable security posture. Through comprehensive training and implementation services, ThreatZERO experts ensure that organizations are effectively utilizing Cylance’s AI-based solutions, thereby optimizing their cybersecurity defenses.

CylanceGUARD

CylanceGUARD represents a blend of artificial intelligence and human acumen in a service dedicated to managed detection and response. Operated by experienced cybersecurity professionals, CylanceGUARD offers continuous threat surveillance and immediate incident handling. This service strengthens an organization’s existing security measures, fostering confidence in their defenses amidst a constantly shifting cybersecurity environment.

Cylance represents a significant leap forward in the realm of cybersecurity, providing robust, AI-based solutions capable of predicting and preventing cyber threats. With standout features such as CylancePROTECT, CylanceOPTICS, ThreatZERO, and CylanceGUARD, Cylance equips organizations with the necessary tools to bolster their cybersecurity defenses, ensuring the safety and integrity of their digital infrastructure.

Cylance Pricing

Cylance’ specific pricing details are not publicly available on their website or other reliable sources. They do offer a personalized quote based on the needs of your organization, including the size and type of your business.

Get started with Cylance🔥

Why you need an AI Tool at all?

AI tools are a necessity in today’s digital world. Their ability to analyze vast amounts of data and convert it into actionable insights informs strategic decision-making. By automating routine tasks, AI tools enhance efficiency and allow human resources to focus on strategic, creative roles.

These tools also support predictive analytics, enabling businesses to identify future trends and opportunities. Moreover, AI tools improve customer experiences through personalization and rapid responses, while strengthening security measures by proactively detecting potential threats.

Their importance goes beyond gaining a competitive edge; they are essential for survival and growth in the rapidly evolving digital landscape where data and automation are at the heart.

Why Contact Centers Need an AI Tool?

The use of AI tools in contact centers has become indispensable due to the increasing need for efficient customer service, effective resource management, and the desire to gain deeper customer insights.

One of the primary reasons contact centers need AI tools is to improve customer service. AI-powered chatbots, for example, can handle routine inquiries, provide instant responses, and operate 24/7, ensuring customers receive timely assistance. Furthermore, chatbots can handle multiple inquiries simultaneously, providing a level of scalability that human agents cannot match.

AI can also enhance the efficiency of human agents. By automating routine tasks, AI allows agents to focus on complex inquiries that require human intervention. AI can also provide agents with real-time information and guidance, helping them resolve customer issues more effectively and quickly.

Predictive analytics is another key benefit of using AI in contact centers. By analyzing historical data, AI can anticipate customer needs, predict future behavior, and identify trends. This enables contact centers to proactively address issues, personalize service, and develop strategies that align with customer behavior.

AI also plays a crucial role in intelligent routing. It can match customers to the most suitable agents based on factors like expertise, past interactions, and current workload. This leads to improved customer service as customers are more likely to have their issues resolved in the first interaction.

Sentiment analysis is another AI capability that contact centers can leverage. By analyzing customers’ words and tone, AI can gauge their emotions and satisfaction levels. This information can alert supervisors to intervene in calls when necessary and inform strategies to improve overall customer satisfaction.

AI can also help contact centers manage their resources more effectively. By predicting call volumes and patterns, AI can assist in staff scheduling, ensuring that sufficient agents are available during peak times and reducing unnecessary staffing during quieter periods.

Lastly, AI tools can seamlessly integrate with a contact center’s existing systems, providing a unified view of customer interactions across multiple channels. This enables contact centers to provide consistent service, regardless of the channel through which a customer chooses to interact.

Best AI Tool for Contact Centers, A Conclusion 

In summary, the benefits of AI in contact centers are manifold. From improving customer service to enhancing agent efficiency, predictive analytics, intelligent routing, sentiment analysis, resource management, and seamless integration, AI tools are no longer optional – they are a necessity for any contact center aiming to thrive in today’s customer-centric landscape.

LivePerson is an excellent AI tool for contact centers. With its advanced AI capabilities, it can effectively manage customer interactions, provide intelligent routing, and analyze sentiments, significantly enhancing the overall customer service experience.

Get Started With LivePerson🔥