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Microsoft Dynamics 365, A Simple Review

by Scott Max
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So, you are considering Microsoft Dynamics 365.

You’ll be wondering if it’s a good choice for you if its feature set compares well to other options on the market and if it is priced affordably enough for what you get.

This article will break all that down for you and more. 

Plus, at the end of the article, you’ll find links to alternatives to Microsoft Dynamics 365 as well as our top picks for the options in this category.

Or, just go straight to Our top picks for Best CRM.

Without further ado, let’s get started.

Microsoft Dynamics 365 Features

Microsoft Dynamics 365 provides ERP and CRM services on a single platform. It offers a clear view of how sales and marketing efforts are going with automated and intelligent data analysis. You can use tools powered by AI and machine learning to get better insights into your business.

Here are some unique features offered by Dynamics 365:

  • Unified Communications: Dynamics 365 allows you to connect with clients through "Microsoft Teams" and simplify the sales process. You can call meetings, have a conversation and send any valued offer or detail in a minute.
  • Advanced AI tools: You can predict sales based on the latest marketing strategy and conversion rate with Dynamics 365's AI-powered tools. It allows you to generate revenue, set automated tasks, analyze data in a 360⁰ manner and much more according to your requirements.
  • Finance and Operations management: Dynamics 365 has a financial analysis tool that can help you manage commercial operations and record every transaction. You can store credit card details, annotate tasks and accelerate training for new employees in the organization. Moreover, Dynamics 365 allows a smooth transition of complex workflows and management operations on the CRM.
  • Asset Management: You can list your business assets on the supply chain within Dynamics 365 and efficiently manage all the related information, maintenance activities while reducing redundant costs. 
  • Power supply chain agility: Dynamics 365 can help your business's profitability through quick lead conversion and high-quality analysis. You can engage better with clients, set priorities, create automated bots, so your sales team has a better chance of securing the opportunity.
  • Smart Maintenance: Dynamics 365 suggests approaches to grow your business and increase product longevity with safety through smart maintenance. You can keep a catalog and add relevant notes to help the sales team with the pitch.
  • Visual editor: Dynamics 365 lets you create charts, graphs and organizational workflows to simplify performance metrics. You can set the parameters and get different points of view regarding business development.
  • Learning Paths: Dynamics 365 provides educational content to help you get familiar with CRM services and implement their use throughout the organization. You can access several how-to guides, watch videos and participate in interactive sessions to get a grip on Dynamics 365.

Microsoft Dynamics 365 Pricing

Dynamics 365 allows users to choose packages according to their business niche.

Customer Data Platform is available for $1452/month for a single user and $968/month as an add-on plan. You can get a customer voice function for an extra $194/user for a month.

The sales tools are available in 3 different plans. “Sales Professional” is priced at $63/month and $19/month as an add-on. “Sales Enterprise” is worth $92/month for an individual and $19/month as an add-on. "Sales Premium" is priced: at $131/month for a single user, and "Microsoft Relationship Sales" is available for $134/month.

“Finance” package is priced at $172.5/month/user and $29/user/month as an add-on. “Project Management” tools are worth $116.5/user/month and $29.14/user/month as an add-on subscription.

Dynamics 365 has particular subscription plans for small and medium businesses to fast-track their sales process. “Business Central Essentials” is priced at $68/user/month, “Business Central Premium” is available at $97.2/user/month, “Customer Service Professional” is worth $48.6/user/month and "Sales Professional" is priced: at $63.2/user/month.

Microsoft Dynamics 365 Discount and Coupons

Dynamics 365 does not offer any discount on a single subscription. However, you can get an add-on plan with the existing subscription at comparatively less cost. Non-profit organizations can contact customer support to get a discounted price for a subscription.

Microsoft Dynamics 365 Free Trial

Dynamics 365 offers a 30-day free trial for all services to help you customize the perfect sales and marketing package for your business. To get started, Enter the Email and activate the profile through the received link. You can then log in to your account and access key features without entering card details.

Microsoft Dynamics 365, a short how-to guide

You can access all applications from the menu icon on the top-right corner of the screen. Go to the “Sales” tool and click on “Environments” to set up new work accounts for different users. You can add a database, change permissions and see activity details on this section.

Click on “Analytics” to get automated and statistical analysis regarding the company's cash flow, marketing costs, client engagement and other customizable parameters.

Head to the “Resources” and see storage information on the database, files and logs. Click on “Dataverse” to get account-wise storage information and reset allocation accordingly.

Click on “Help and Support” to raise a complaint or check the status of previous tickets. You’ll be assigned a customer representative at the earliest to solve your issues or any confusion.

Go to “Data Integration” and see all projects taken by your company. You can filter tasks by keyword and execution date or create new entries by using existing templates.

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