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Salesforce Commerce, A Simple Review

by Scott Max
I'll offer two ways to find the tool, software or service you need, keep reading our breakdown and recommendations, or tell us about your business and the problem you are trying to solve and we will advise you for free!

So, you are considering Salesforce Commerce.

You’ll be wondering if it's a good choice for you, if its feature set compares well to other options on the market, and if it is priced affordably enough for what you get.

This article will break all that down for you and more. 

Plus, at the end of the article you’ll find links to alternatives to Salesforce Commerce as well as our top picks for the options in this category.

Or, just go straight to Our top picks for Best e-commerce platforms.

Without further ado, let’s get started.

Salesforce Commerce Features

Salesforce Commerce offers flexible tools and easy automation to help you connect with clients on an industry-leading platform. It helps you adapt quickly to market changes, reduce overhead costs and increase sales. With Salesforce Commerce, you can grow revenue and relationships with a completely connected digital customer journey.

Here are some exclusive features of Salesforce Commerce:

B2C Commerce: Salesforce Commerce unifies your complete customer journey with agile and scalable methodologies. It unlocks revenue across channels with customizable commerce experiences. Moreover, you can reduce abandoned carts with proven best practices and leverage social extensions by merging digital commerce with social channels.

B2B Commerce: Salesforce Commerce empowers your customers by providing consumer-like shopping experiences. It simplifies online buying with specifically designed B2B features, including fast reorders, custom catalogues and account hierarchies. Additionally, you can stock the shelves of your retail stores and enable online ordering of replacement parts.

Order Management: Salesforce Commerce offers customer-centric order management and automates order fulfilment, payment capture and supply chain workflows. You can accurately view inventory with a single source of truth across all orders and records. Moreover, Salesforce Commerce improved customer satisfaction by issuing painless returns.

Content Management: Salesforce Commerce lets you create, tailor and deliver content across every commerce experience. Content creators can collaborate, manage approvals and tailor variations to deliver personalized content experiences across every customer segment.

Einstein AI: Salesforce Commerce offers Einstein AI to speed up business growth with artificial intelligence built for eCommerce transformation. It displays spot-on recommendations across all possible touchpoints and boosts conversions by connecting prospects to the products they seek.

Salesforce Commerce Pricing

Salesforce Commerce offers on-demand pricing quotes for its eCommerce platform.

The "Starter" plan charges 1% of your Gross Merchandise Value and offers 2 Price Books plus 750k Sandbox credits.

The "Growth" plan charges 2% of your Gross Merchandise Value and offers 10 Price Books plus 1.2M Sandbox credits.

The "Plus" plan charges 3% of your Gross Merchandise Value and offers unlimited price books plus 2M Sandbox credits.

Salesforce Commerce Discounts and Coupons

Salesforce Commerce currently does not offer any discounts or coupons for its eCommerce platform.

Salesforce Commerce Free Trial

Salesforce Commerce does not offer a free trial for its eCommerce platform.

Salesforce Commerce, A short how-to guide

Once you login to your Salesforce Commerce account, you gain access to commerce portals and drag & drop tools. Click on "CMS" to easily create and deliver premium, content-rich experiences.

Click on "Einstein AI" to increase your average order value and shopper engagement while boosting merchandiser productivity. Go to "Order Management" to empower your customers with self-service capabilities like curbside pickup and chat.

Everything in Salesforce Commerce is connected to customer 360 data, so you can build integrated B2B commerce channels with all the functionality your buyers demand.

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