Verint, A Simple Review

So, you are considering Verint.

You’ll be wondering if it’s a good choice for you, if its feature set compares well to other options on the market, and if it is priced affordably enough for what you get.

This article will break all that down for you and more. 

Plus, at the end of the article you’ll find links to alternatives to Verint as well as our top picks for the options in this category.

Or, just go straight to Our top picks for Best analytics tools

Without further ado, let’s get started.

Verint Features

Verint surfaces meaningful insights across voice and text channels to improve customer experiences and lower costs. It combines speech, text, and desktop analytics to empower your business. By extracting insights from structured and unstructured customer interactions, Verint gives you all the prerequisites to understand clients and support your workforce.

Here are some exclusive features of Verint:

Advanced analytics: Verint offers data mining within its platform to help you simplify preparation and interact intuitively using dynamic charts. Verint uses composite AI to help you push the boundaries of innovation and solve problems. With Verint, you can easily predict future trends based on your data sets.

Speech Analytics: Verint’s speech analytics solution provides unrivalled transcription and comprehension accuracy. It enables you; to accurately process voice with complete speaker-separated transcription for customer interactions. Moreover, Verint’s speech analysis offers AI-driven conversational themes, visual maps and sentiment analysis.

Text Analytics: Verint provides a comprehensive view of customer interactions across channels by using two different purpose-built engines to process speech and text. It enables you to offer channel-specific conversational analytics like chat duration, overtalk and idle time.

Decisioning: Effective decisioning is crucial for every business to scale swiftly. However, most business decisions are data-driven. Verint prepares your data, so every received insight is actually valuable. It helps you make transparent and explainable decisions to build long-term trust. With Verint Reality-tested AI, you can simulate different scenarios.

Risk Management: Verint recently acquired Kamakura Corporation, a leading risk management software provider for the banking sector. Verint has proven methodologies to help you establish a risk-aware culture, optimize capital and liquidity, and meet regulatory demands.

Marketing: Verint reimagines your marketing campaigns with its trusted analytics and powerful decisioning. Adaptive planning, journey activation and a real-time decision engine allow you to create appealing, moments-based customer experiences that boost profitability and brand loyalty.

Process Analytics: Verint’s desktop and process analytics give you the context to fully understand which interactions need improvement and what actions must be taken to drive those improvements. Process analytics are necessary for supercharging your derived insights with context.

Application Visualizer: Verint Application Visualizer gives contact centre managers objective, real-time data on application usage to manage agents, provide feedback and increase the capacity and productivity of on-site and work-from-home employees. With Application Visualizer, you can see the best practices of top-performing employees.

Cloud Platform: Verint is a cloud platform connectable to other data analysis solutions for better insights. With Verint’s interaction context, you can improve and automate quality management. Additionally, it enables you to leverage data for multi-modal, omnichannel interaction management.

Verint Pricing

Verint does not offer any pricing information on its official website, as it offers personalized subscription plans. You can fill out the customer engagement transformation form to get in touch with Verint’s sales team.

Verint Discounts and Coupons

Verint currently does not offer any discounts or coupons for its interaction analysis platform.

Verint Free Trial

Verint currently does not offer a free trial for its speech and text analysis platform.

Verint, A short how-to guide

This guide is designed to give you an overview of how Verint works and how to use it effectively. After completing this guide, you will be able to:

• Download and install Verint

• Launch Verint and open a workflow

• Configure nodes in a workflow

• Execute a workflow

• Export and share a workflow

Installing Verint

Before you can use Verint, you need to download and install it on your computer. Verint is available for Windows, Mac, and Linux.

To download Verint, go to the Verint website and click the Download button.

On the next page, select the edition of Verint that you want to install. For this tutorial, we will be using the Community Edition.

Click the Download button and select the installer for your operating system. Once the download is complete, launch the installer and follow the prompts to install Verint.

Once you have Verint installed, launch the application and you should see the “Welcome to Verint” dialog.

From the “Welcome to Verint” dialog, you can either choose to open an existing workflow or create a new workflow. For this tutorial, we will be creating a new workflow.

Creating and exporting a new workflow

To create a new workflow, click on the “Create new workflow” button.

This will take you to the workflow editor, which is where you will be spending most of your time in Verint. The workflow editor is where you will be adding nodes and connecting them together to create your data analysis workflow.

Click on a data set to start analyzing it. You can right-click on a set and select combine to superimpose it with another relevant data set. You can save intermediate results by simply exporting the report while analyzing.

Once you login to your Verint account, you’ll enter the dashboard section. Here, you can see where intervention is needed and what’s working best. Additionally, you’ll get real-time information for all key stakeholders.

You can upload an audio clip and derive insights by using Verint’s speech analytics. Once done, you can use the insights in performance scorecards. Similarly, you can analyze text messages by uploading the data file and running an analysis.

You can visualize your findings and analysis by using representations and graphs to clearly depict the uncovered patterns or trends.