Viable, A Simple Review

by Scott Max
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So, you are considering Viable… 

You’ll be wondering if it’s a good choice for you, if its feature sets compares well to other options on the market, and it is priced affordably enough for what you get. 

This article will break all that down for you and more. 

Plus, at the end of the article, you’ll find links to alternatives to Copysmith as well as our top picks for the options in this category. 

Or, just go straight to our top picks for Best AI Writing Tools

Without further ado, let’s get started.

Viable Features

The main aim of Viable is to help different companies to measure their product-market fit. The mission of this AI tool is to help businesses understand what their customers are telling them. As a result, they can easily find the things that they should be working on. To achieve its goal, Viable automatically aggregates, structures, and analyzes the customer feedback of the businesses so that it can answer burning questions about the customers within seconds and that too with high accuracy.

Let’s take a look at some of the best features offered by Viable below.

Feedback Analysis Report

With the help of the feedback analysis report feature, the users can get an overview of all the complaints, questions, requests, and compliments of their top users. To review this report, all you need to do is go to the Reports Review tab which was previously called the Trends View. In addition to this, you can also see the weekly trends of top themes in the feedback tab.

Identify Each Piece of Feedback by Type

After the update on November 12, 2021, the users can now identify each piece of feedback given by their customers based on the type. Some examples of these types include complaints, requests, questions, or compliments. Due to this feature, every piece of feedback is now associated with the topics listed below it. Moreover, there are also different categories of feedback so that the users can easily spot whether the feedback is related to the complaint, request, compliment, or question.

Analyze Data from CSV Files

With the help of this feature, the users can now analyze data from different CSV files together or separately. You can now identify datasets from CSV files under the category of Sources. So, this feature allows the users to easily analyze user research, surveys, app store reviews, or any other data from any CSV file combined or separately. 

Filter Feedback by Data Range

There is also a feature of the data range filter in the Feedback View that very few users are aware of. This option allows the users to filter results and answers to their questions by date. All you need to do is apply the desired data range to the feedback and the answers will adjust themselves accordingly.

Turn Off Topics in Trend

This is one of the latest features introduced by Viable on April 20, 2021. The website considers this feature as the first phase of its topic management. The users can now remove any specific topic in the Trends view using the Turn Off Topics button. What’s more, the software has now improved the accuracy of their sentiment analysis too. The value was previously recorded as 70% accurate on the tested data. However, it can now achieve more than 90% accuracy. In case you change your mind, you can always hit the Track button to add it back to your list.

Improved Topic Groupings and Data Source Filters

With the help of this feature, topics on Viable are now more relevant along with fewer chances of duplication. For example, the shortcuts previously labeled as shortcuts, keyboard shortcuts, and hotkeys will now be consolidated and appear as one single topic i.e shortcuts. As a result, the noise that occurs during the use of filters is reduced and the Trend Graphics will also show a more relevant result and unique issues will be highlighted.

Viable Pricing

Viable offers a total of three pricing plans to its users. These plans include Startup, Growth, and Enterprise plan. 

Talking about the Startup Plan offered by Viable, it starts at $250 per month and is well-suited for the early-stage businesses that want to understand the needs of their early customers. The plan offers unlimited questions & answers, CSV files support, slack integration, access to the entire data integration, dedicated onboarding session, data ingestion API access, and email & in-app live chat support.

Moving on to the Growth Plan, it is suitable for growing businesses that are looking to iterate CX programs and products with the help of their customer feedback. The plan starts at $1,000 per month and includes 1,001 to 5,000 data points per month along with all of the features of the startup plan.

The Enterprise Plan is customized and offers more than 5,000 data points per month to the users. It is well-suited for businesses that are already established and want to improve their customer research and feedback loops.


Viable Discounts and Coupons

Currently, Viable does not offer any discounts or coupons on its website. So, if you are looking for discounts to purchase any plan offered by Viable, make sure you visit the website during the holiday season. That’s because sometimes the websites offer huge discounts for their customers during these times.

Viable Free Trial

The good news is that Viable offers a free trial to its users before they decide to purchase any of the plans offered on the website. During the free trial, you will get to access all the basic features of the software and some basic integration too. However, you will need to sign up on the website to avail of the free trial offer.

Viable: A Short How-To Guide

If you want to access Viable, you will have to visit the website and sign up by following the instructions that appear on your screen.

The first question will be related to the role that best describes you. You can choose the option from the list that appears which will take you to the next question. The next question will be related to the problem that you hope to solve with Viable. Enter your problem and proceed to the next step.

You will then be required to enter your basic details such as your name, the company you work for, your email address, your phone number, etc. Once your account is created, you can start enjoying your free trial.

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