Pipedrive vs Monday: Navigating the CRM Landscape

In the bustling arena of Customer Relationship Management (CRM) tools, countless options vie for your attention, each with unique capabilities tailored to a wide array of business needs.

Among these, Pipedrive and Monday rise to prominence, two potent players that have redefined how businesses navigate customer interactions.

Both platforms offer a distinctive combination of features, integration capabilities, and customization possibilities, earning accolades from businesses of all sizes.

Yet, their methodologies, strengths, and target users vary significantly, making it vital to delve into their specifics when selecting an optimal tool.

So you want answers, and you want em’ fast. Here they are:

Quick links for the Best CRM Software

1) Best Overall 🏆


Customize your workflows to track all aspects of the sales cycle, from lead gen to post-sale support.

Read Review

2) Good Plugins🥈


Hubspot is the undisputed king of full-stack marketing software. With solid CRM features.

Read Review

3) Most Features 🥉


A sales-focused CRM that uses AI to automate repetitive tasks and manage leads and sales.

Read Review

Editor’s Summary


Our Winner Overall. Exceptional for project management and team collaboration with superior user engagement, task organization, and visualization features. Pick Monday for comprehensive project oversight.

Start With Monday


A solid choice for businesses that need a sales-focused approach, known for its robust sales pipeline management and analytics. However, it is outclassed by Monday in terms of overall versatility and user-friendly interface.

Start With Pipedrive

Snapshot: Meet The Platforms

In this section, we present a brief introduction to these CRM titans, setting the stage for our detailed comparison. Welcome to the vibrant world of Customer Relationship Management – Meet Pipedrive and Monday!


Pipedrive, a noteworthy contender in the CRM landscape, provides a sales-focused approach, offering strong pipeline management and in-depth analytics.


  • Designed with sales teams in mind
  • Comprehensive pipeline management and sales tracking features


  • The interface might be less intuitive for those unfamiliar with sales-centric tools

Ideal For

Teams that require a focused platform for managing sales, tracking leads, and enhancing customer relationship efforts.


Monday excels as a versatile CRM solution, offering flexibility that empowers teams to tailor the platform to their unique needs.


  • Provides a highly customizable CRM experience
  • Integrates multiple business aspects into one adaptable platform


  • Could be less efficient for users seeking a more sales-driven approach

Ideal For

Teams and businesses seeking a flexible platform that allows them to adapt their customer relationship management experience to their specific workflows and operations.

This guide serves as your roadmap, providing a side-by-side comparison of Pipedrive and Monday, highlighting their unique selling propositions, and aiding you in making the most advantageous choice for your organization.

Features and Functionality: Pipedrive vs Monday

In the world of Customer Relationship Management (CRM), features and functionality play a vital role in shaping the overall user experience.

Both Pipedrive and Monday offer a wide array of features, designed to cater to varying business needs. Here, we delve deeper into what each platform brings to the table.

Pipedrive positions itself as a sales-driven CRM, targeting businesses that seek to streamline their sales processes.

Its features are largely built around a visual sales pipeline, allowing businesses to manage leads and deals effortlessly, track communications, and automate repetitive administrative tasks.

The heart of Pipedrive’s functionality lies in its pipeline management. Businesses can customize and manage multiple pipelines, reflecting their unique sales processes.

Each deal can be drilled down to display detailed information, including associated contacts, activities, and correspondence. This granular view helps sales teams keep a close watch on their progress and identify bottlenecks promptly.

Further enhancing its functionality, Pipedrive’s Activity Scheduler simplifies the process of scheduling meetings and calls. It syncs with popular calendar apps and automatically sends reminders to ensure no task falls through the cracks.

Pipedrive also offers a feature called ‘Sales Forecasting’, enabling businesses to make informed projections based on their current and historical sales data.

The platform integrates seamlessly with a myriad of third-party apps, including marketing automation tools and customer support software, enabling businesses to extend its functionality according to their unique requirements.

On the other hand, Monday offers a more flexible and holistic approach to CRM. It is designed to help businesses manage their projects, workflows, and customer interactions in one place.

Monday’s core functionality centers around its highly customizable ‘Boards’, which serve as the main workspace.

These Boards can be tailored to track everything from sales pipelines to customer interactions, and even complex projects.

Each board can contain numerous ‘Pulses’, which are essentially individual line items that can represent tasks, clients, projects, or whatever else the business needs.

Unlike Pipedrive’s primary focus on sales, Monday is more versatile, making it suitable for various teams within an organization, not just sales.

Its timeline and calendar views make project management a breeze, while its workload feature helps teams manage their resources effectively.

A standout feature of Monday is ‘Automations’. These user-defined triggers help businesses automate routine tasks, reducing manual work and increasing efficiency.

For instance, when a deal moves to a certain stage in the pipeline, an automatic notification can be sent to the team member responsible for the next step.

Moreover, Monday’s integration capabilities are extensive, allowing businesses to connect with many third-party apps, making it a flexible and adaptable tool that can fit seamlessly into any tech stack.

In conclusion, while Pipedrive focuses on offering a comprehensive sales-oriented CRM solution, Monday provides a more flexible, project-oriented tool that can cater to a wider range of business needs.

The choice between the two platforms ultimately comes down to what best aligns with your business’s primary needs and operational style.

User Interface and User Experience: Pipedrive vs Monday

The overall user experience and the interface of a CRM can greatly impact productivity and user adoption.

As we explore Pipedrive and Monday, we find that each platform approaches user experience with a unique perspective, thereby catering to different user preferences and needs.

Pipedrive offers a straightforward, sales-focused interface that’s easy to navigate, even for those unfamiliar with CRM tools. The platform uses a pipeline-centric layout where deals are moved through various stages of the sales process.

This visual representation of the sales journey enables teams to quickly grasp where each deal stands and identify potential bottlenecks.

Every piece of information in Pipedrive is interconnected, allowing users to delve deeper into each contact, deal, or activity without losing context.

This provides a smooth navigation experience, making it easier for teams to manage their sales activities and interactions. The interface also adapts well to mobile devices, allowing salespeople to update deals, schedule activities, and access important data on the go.

While Pipedrive’s interface is efficient and intuitive for sales-centric workflows, it might feel restrictive for teams looking to manage more complex projects or diverse business operations.

On the contrary, Monday offers a highly customizable and flexible interface. Its primary workspace, ‘Boards’, can be set up and customized to manage anything from simple tasks to complex projects and workflows.

Each board offers a clear, visual overview of all items (called ‘Pulses’) and their status, similar to a Kanban board but with greater flexibility.

Monday’s interface allows teams to switch between multiple views, including a timeline for project planning, a calendar for scheduling, and even a workload view to balance team resources.

The platform also offers a range of customizable widgets, further enhancing its adaptability.

A distinct advantage of Monday is its user-friendly design. The platform is color-coded and visually engaging, making it easy for new users to understand and navigate.

It also offers a strong mobile experience, ensuring teams can stay connected and productive, no matter where they are.

However, the extensive customization options and multiple views in Monday could be overwhelming for users who prefer a more straightforward, linear workflow.

In summary, Pipedrive’s user interface and experience is ideal for sales teams looking for a streamlined, sales-focused CRM, while Monday is suited to teams seeking a versatile, visually engaging platform that can be adapted to a wide range of workflows and operations.

Your choice should align with the complexity of your workflows and the specific needs of your team.

Cracking the Code of Pricing: Pipedrive vs Monday 

When it comes to investing in CRM solutions, understanding the price value equation is crucial. A side-by-side glance at Pipedrive and Monday reveals different pricing strategies suitable for varying business needs. 

Pipedrive’s model caters to businesses of different sizes and requirements with its five-tiered pricing plans. Starting at $11.90/user/month for the Essential plan, which is designed for quick organization and setup of simple sales processes, it extends up to $74.90/user/month for the Enterprise plan that offers an unlimited Pipedrive experience.

The remaining tiers include Advanced ($24.90/user/month) focusing on email and automation tools, Professional ($49.90/user/month) providing optimized performance with more customization options and reporting, and Power ($59.90/user/month) offering flexible collaboration and support for larger teams.

Each of these plans includes a free 14-day trial, facilitating hands-on evaluation before investment.

On the other hand, Monday offers a blend of free and paid plans. The Free plan, perfect for up to two members, provides a basic platform to track work.

It then graduates to the Basic tier at $10/seat/month for managing all team’s work in one place, the Standard tier at $12/seat/month for optimized collaboration, and the Pro tier at $20/seat/month for running complex workflows.

For organizations seeking enterprise-grade features, Monday offers a tailored Enterprise plan. Each tier in Monday’s structure comes with an array of features catering to specific needs.

Thus, both Pipedrive and Monday offer flexible pricing options. The final choice should be contingent on your team size, specific business requirements, and the budget.

Bridging the Gap: Customer Support Showdown between Pipedrive and Monday

In the realm of customer relationship management (CRM) and project management solutions, comprehensive customer support plays a pivotal role. This aspect can often be the differentiator when selecting between similar platforms.

With this in mind, let’s explore the customer support offered by Pipedrive and Monday.

Pipedrive excels in providing quality customer service, ensuring users get the most out of their platform. Available 24/7 in multiple languages, they provide support through email, in-app live chat, and an extensive Knowledge Base.

This allows for speedy resolution of issues and constant availability for users all around the globe. 

Monday, on the other hand, has a robust customer support system designed to assist users effectively. They provide a vast array of support options, including email support, an in-depth Knowledge Base, webinars, and tutorials.

Their dedicated “Monday Academy” provides training materials to help users fully understand and utilize the platform.

It’s important to note that the level of customer support can also vary depending on the pricing plan chosen.

For instance, Monday offers prioritized customer support from the Basic plan onwards, with Enterprise customers receiving premium support.

In summary, both Pipedrive and Monday strive to provide high-quality customer support, but they offer different approaches.

Pipedrive focuses on round-the-clock support, while Monday offers extensive self-help resources and prioritized support for higher-tier customers. This highlights the importance of considering your team’s needs and expectations when choosing between these two robust platforms.

Spotlights on the Stage: Use Case Scenarios for Pipedrive and Monday

Use cases offer a tangible measure of how software can be employed effectively, drawing out the practicality of features and functions. Let’s walk through some scenarios where Pipedrive and Monday could be put into action, highlighting their unique strengths.

Pipedrive shines in situations where sales management and lead tracking are essential. Suppose you are a real estate agency with multiple leads and property deals in the pipeline.

With Pipedrive’s Advanced plan, you can seamlessly monitor every transaction stage, automate follow-up emails, and analyze performance metrics. The platform’s customizable pipelines allow your sales team to quickly and easily track the status of every property deal, ensuring no opportunity falls through the cracks.

On the contrary, consider a marketing agency looking to streamline their workflow, coordinating various projects like ad campaigns, content creation, and client communication.

Monday’s versatility comes to the fore here. With the Standard plan, the agency can create visual, intuitive project timelines, and Gantt charts.

Using the automation feature, mundane tasks such as status updates and task assignments can be automated, freeing up time for more creative work. Plus, its integrations with tools like Google Drive and Slack make resource sharing and team communication a breeze.

However, in a software development company where work processes involve a mix of sales and project management, one might find value in both platforms.

For instance, Pipedrive could handle client acquisition and progress tracking through the sales funnel. In contrast, Monday might be used to manage software development projects, track bugs, and communicate updates within the team.

In conclusion, both Pipedrive and Monday have varied strengths that make them well-suited for different scenarios. Identifying your team’s specific requirements will help determine which platform, or indeed, a combination of the two, would be the best fit.

Final Verdict: The Power Players in Project Management – Pipedrive Vs Monday

Summing up, the choice between Pipedrive and Monday boils down to specific business needs, budget considerations, and your team’s preferences. 

Pipedrive, with its laser focus on sales processes and user-friendly interface, is the go-to solution for businesses seeking streamlined sales management. It’s particularly well-suited for organizations with intensive sales cycles that require an organized, visually appealing way to manage and monitor progress.

Pipedrive offers a wide array of features, and its ability to customize the sales pipeline stands out as a unique selling proposition.

On the other hand, Monday shines as a comprehensive project management tool. With an emphasis on team collaboration and workflow customization, it offers a more flexible approach to project management.

The platform provides an abundance of features and integrations, making it a versatile tool that can be adapted to a variety of industries and use-cases.

Its colorful, intuitive interface encourages user engagement, making project management a more engaging task.

In the end, it’s all about understanding your team’s needs and how a tool can cater to them most effectively. Both Pipedrive and Monday are powerhouses in their domains, offering robust features and user-friendly experiences.

While they cater to slightly different audiences, they share a common goal – to simplify and optimize workflows, contributing to business success. Thus, either tool could potentially be the key to unlocking your team’s potential, and the choice ultimately hinges on the specifics of your operations and aspirations.

What CRM would you recommend?

In short, It’s Monday.com CRM.

It’s very well rounded, well priced, feature-rich with a large community of support and a very top-notch set of tutorials for every use case. You can’t go wrong with Monday.com. It’s the software we use with our clients at our ad agency.

“🚀Try Monday.com CRM For Free, It’s my favorite CRM to use and recommend.” -Scott Max

Monday.com is a user-friendly CRM platform that provides advanced solutions with its robust marketing tools. It allows larger companies with complex workflows to perform efficiently and produce nifty results. Monday.com has you covered for your: Service, Sales, CMS, Operations, and Marketing needs.

For more details, read our Monday.com CRM Review.